Icon Hospitality - Galloway

Job 167463 - Restaurant Floor Manager
Galloway, NJ

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Job Details

Location: Galloway, NJ
Employment Type: Part-Time
Salary: Competitive

Job Description

Summary

Supervises the team that’s serving our guests. Trains and manages all servers. Oversee day to day operations, labor, guest services and sanitation. Build check averages and guest counts to support sales. Most importantly: build relationships with guests.


Essential Duties and Responsibilities

Includes the following, however, other duties may be assigned. Communicates priorities concerning restaurant readiness, the menu promotions through pre-shift and regularly scheduled monthly department meetings with the staff. Maintains consistent staffing levels of well-qualified front of the house personnel. Manages staff performance with clear feedback, recognition, reviews, coach / teach, and discipline. Identifies and develops staff members for future leadership roles.

Models ways to delight guests and staff members to deliver an excellent dining experience.  Maintains a structured training program for new servers. Proactively handles all staff and guest requests or concerns quickly with compassion and fairness. Ensures the restaurant’s appearance and cleanliness meets guests’ expectations by upholding the highest standards including sanitation, and equipment / facilities maintenance.

Maximizes sales and profits by teaching, coaching and upholding sales and service techniques to ensure a great guest experience.  Holds self and staff accountable for attitude, behavior, results and Gourmet’s standards / systems (such as staff appearance, four tables stations, service steps).

Inventories, maintains sufficient levels of product, small wares and the tools necessary to provide an excellent experience for our guests.

Follows company policies, without exceptions at all times. Ensures the strict adherence to all security procedures in maintenance of premises and safekeeping of monies. Deposits all cash and credit card receipt on a daily basis as per company policy. Ensures the safe is locked and the combination is spun at all times.  Responsible for covering for other employees’ day off (s) especially for the F.O.H. and Delivery Drivers.

 

Supervisory Responsibilities                   

Supervises employees in the Operations department. Is responsible for the overall direction, coordination, and evaluation of this department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include   training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Competencies                   

To perform the job successfully, an individual should demonstrate the following competencies:


Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.


Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services..


Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.


Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.


Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.


Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.

Cost Consciousness - Works within approved budget; Contributes to profits and revenue

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience                   

High School Diploma required, Bachelors degree preferred. Minimum of 12 to 18 months of supervisory experience in a hospitality environment or equivalent combination of education and experience.


Language Skills                   

Ability to read and write the English language. Responsible for interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees of organization.


Mathematical Skills                  

Ability to work with mathematical concepts. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.    


Reasoning Ability                  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Computer Skills                   

To perform this job successfully, an individual should have knowledge of Inventory software;  Payroll systems; Internet software, Spreadsheet software and Word Processing software.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions and moving mechanical parts.  The noise level in the work environment is usually loud.

 

 

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the Employer.

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