Summary

Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of guests, as well as suggestively selling food and drinks.

Essential Duties and Responsibilities

Include the following and other duties may be assigned. Presents menu, answers questions, and makes suggestions regarding food and service. Writes order on check, relays order to kitchen and serves courses from kitchen and service bars. Garnishes and decorates dishes preparatory to serving. Observes diners to respond to any additional requests and to determine when meal has been completed.

Serve guests and creates a warm and fun atmosphere for both guests and employees as per the

guidelines and procedures established in the Food Server manual. Answers questions about food

and drinks including their ingredients, preparation and accompanying items. Merchandises menu

items, such as appetizers, entrees, beverages and desserts. Rings up orders on POS quickly and in

proper courses and uses appropriate abbreviations and charges. Follows alcohol awareness procedures

for preventing intoxication of guests and for handling intoxicated guests.

Attends to guests’ needs when delivering food and checks back to ensure guest satisfaction.

Maintain table appearance by pre-busing, checking drink levels, capping ashtrays, removing

clutter and providing extra napkins if necessary. Totals bill and presents check upon removal

of last plate or upon request.  Accepts payment and provides change or credit card voucher .

 Follows appropriate accounting procedures for closing checks and vouchers. Gives a warm

and pleasant farewell to guests and invites them to return.

Keeps station clean, sets up and takes down station appropriately. Attends pre-meetings   

according to shift schedule. Adheres to company alcoholic beverage policies and company

sanitation procedures. Responsible for justifying bank at end of shift as per company policy.

Essential Duties and Responsibilities, (cont).

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters

of significance and takes prompt corrective action where necessary or suggests alternative

courses of action which may be taken. Performs all duties and responsibilities in a timely and

effective manner in accordance with established company policies to achieve the overall

objectives of the position.

Maintains a favorable working relationship with all other company employees and purveyors

to foster and promote a cooperative and harmonious working climate, which will be conducive to

 maximum employee morale, productivity and efficiency, and effectiveness. Provides a favorable

image of the Company at all times to promote its aims and objectives, and to foster and enhance

public recognition and acceptance of all of its areas of endeavor.

Supervisory Responsibilities                   

This job has no supervisory responsibilities.

Competencies:             

To perform the job successfully, an individual should demonstrate the following competencies :

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Problem Solving - Identifies and resolves problems in a timely manner.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality -Is consistently at work and on time.