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Job 164653 - Customer Service Representative - Luscious & Sweet Bakery
Galloway, NJ

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Location: Galloway, NJ
Employment Type: Part-Time
Salary: Competitive

Job Description

Summary:

Customer Service Representative answers inquiries about products and attends to wishes of guests, as well as suggestively selling products throughout the store.  Must present a positive first impression of the store’s cleanliness, excellent in service and high standards.

 

Essential Duties and Responsibilities:

Include the following and other duties may be assigned. Maintains a cheerful, courteous disposition and a neat, clean professional image. Greets guest upon entering the bakery and assists guests while on a waiting list.  Notifies manager of any guest that is perceived to be unhappy. Bids farewell to guests as they leave.  Ensures everything was satisfactory and invites guests’ to return.

 

Serve guests and creates a warm and fun atmosphere for both guests and employees.  Answers inquiries about products and attends to wishes of guests, as well as suggestively selling products throughout the store.  Rings up orders on POS quickly and in proper courses and uses appropriate abbreviations and charges. Responsible for justifying bank at end of shift as per company policy.

 

Keeps the store clean and organized.  Ensure all areas are clean.  Restocks necessary supplies and brings all areas up to standard.  Discusses problem areas with manager. Performs shift change and / or closing duties.  Answers telephone within two rings and answers questions accordingly.  Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. 

      

Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency / effectiveness.  Attends scheduled mandatory staff meetings.

 

Provides a favorable image of the Company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all its areas and endeavor. 

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience                  

High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills                   

Ability to read and speak the English language, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills                   

Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute percent.  Ability to make change.

 

Reasoning Ability                   

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer Skills                   

To perform this job successfully, an individual should have knowledge of Order Processing and POS system; Spreadsheet software and Word Processing software.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually very loud. Must be able to hear well in a loud environment in order to answer telephone and respond to guests requests.

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